Retail Coordinator

We are looking for a talented and experienced Retail Coordinator to join our Head Office team.

Key information:

  • Monday – Friday
  • 37.5 hours per week
  • £28,000 - £30,000 per annum
  • Flexible working hours
  • Start date w/c 3rd October 2022
  • Fixed term contract for 10 months.

Department: Retail/ Head Office

Reports to: Head of Retail UK & Ireland

Direct reports:  Head of Retail UK & Ireland

Our values:

  • Flexibility – be resourceful, embrace change, be considerate
  • Creativity – adopt an entrepreneurial spirit, think creatively
  • Commercial judgement – use initiative, strive for excellence
  • Commitment – challenge yourself and others, work collaboratively, be accountable, respect others

Core responsibilities:


  • Produce daily, weekly, monthly and quarterly reporting on store/cluster performance
  • Analyse sales and provide feedback on trends/KPIs to the UK & Ireland Senior Management Team and Retail Team
  • Produce category reports to support Retail Team and VM direction
  • Track success rate on store incentives and provide analysis to help shape future promotions
  • Collate commission and bonus information to provide to Payroll and Finance
  • Compile footfall conversion reports
  • Collate monthly figures from all concessions and competitors
  • Compile weekly sales figures and distribute to the relevant departments
  • Use PosFlow/SAP systems on a regular basis to extract data to support analysis
  • Download and manually upload the daily sales figures into PosFlow for Brown Thomas and Arnotts Online
  • Report monthly turnover to shopping centres
  • Report the total UK turnover to the Office for National Statistics when required
  • Calculate monthly store targets
  • Upload the Selfridges Online sales manually weekly to PosFlow (every Monday)


  • Create country-specific content for the weekly retail newsletter and distribute to the business
  • Support store teams with general queries by email and telephone, escalating any issues to the relevant colleagues


  • Handle all incoming customer repairs and maintain accurate records for shared access of information
  • Support the UK Customer Service Team with Facebook and Twitter customer enquiries as needed
  • Provide customers with returns labels when requested by Customer Services
  • Reply to all customer emails and manage the inbox
  • Send out stock or packaging from the London office as needed

Additional responsibilities:

  • General administrative support for the Head of Retail and Cluster Manager team
  • Managing the office phone line and maintaining the office
  • Support the Head of Retail with creating store incentive posters, communication and ordering prizes
  • Provide admin support to Head Office in Germany for the inventory process with online stores, attending inventory checks when required
  • Store visits when required
  • Book in all incoming Selfridges Online replenishment stock on PosFlow
  • Book Selfridges Online stock into the Selfridges DC regularly

Equality, Diversity & Inclusivity:

  • Develop your own self awareness and understanding of equality, diversity, and inclusivity
  • Challenge exclusionary behaviour and support your colleagues


  • Organized with strong time management skills
  • Communicates clearly, effectively and with respect
  • Ability to work in a fast paced environment and to deadlines
  • Proficient with using Excel, knowledge including V Lookups
  • Analytical and confident working with data

Brand Ambassador:


You are an ambassador for our brand; from the way you present yourself to the knowledge you have of our brand and the enthusiasm and motivation that drives everything you do. Your role is to uphold the THOMAS SABO values at all times.


Ad hoc duties:


As with all roles, you may at times be required to carry out ad hoc duties; whether that is support another team member, take on additional responsibilities or get involved in project work that may impact not only on your department, but also the wider business.

Benefits from day 1 include:

  • Jewellery allowance
  • Employee discount
  • Pension scheme
  • 25 days holiday
  • Wellbeing, financial and legal support for you and your family via the Retail Trust
  • Group Life Assurance

Additional benefits are available upon successful completion of the probationary period.

Please note that due to large volume of applicants only successful candidates will be contacted for an interview.

THOMAS SABO is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



The email address given here will be used as the correspondence email address.

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